Return Policy
Thank you for your purchase and helping #FeedTheBurros! We take pride in creating high-quality, print-to-order products. Because each item is made on demand, we have specific guidelines for returns and exchanges to ensure fairness and clarity.
Non-Returnable Items
As our products are print to order-made specifically for your order, we cannot accept returns or exchanges for the following reasons:
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Incorrectly ordered sizes, or colors.
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Change of mind after placing the order.
To ensure you order the correct size, we highly recommend referring to the detailed size charts provided on each product page before completing your purchase. If you have any questions or need assistance, feel free to contact us prior to ordering.
Eligible Returns/Exchanges
We are happy to assist you if your item arrives in any of the following conditions:
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The product is defective or damaged.
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The product received does not match your order (e.g., wrong design, color, or size).
In such cases, please contact us within 7 days of receiving your order with the following:
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Your order number.
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A clear photo of the issue (e.g., damage or incorrect item).
Once verified, we will work with you to provide a replacement or issue a refund, depending on the situation.
Cancellation Policy
Because our products are custom-made, cancellations we cannot guarantee we can cancel your order but typically if within 24 hours of placing the order we can get it canceled at no cost to you. Sometimes within a few hours, production begins, so we are unable guarantee we can cancel the order.
Contact Us
If you have any questions or need support, please reach out to at info@hardenduroburros.com.
Thank you for your understanding and support of our custom print-to-order process!

